We understand that circumstances may arise where you may need to request a refund. Our refund policy is designed to ensure a fair and transparent process for our valued customers. Please review the following details:
Eligibility for Refund:If you are not satisfied with your purchased verified wise account or encounter any issues within 30 days of your purchase, you may be eligible for a refund. To qualify, please ensure that you adhere to the terms and conditions outlined below.
Refund Process:To initiate a refund, please contact our 24/7 customer support team within the specified 30-day period. Our dedicated team will guide you through the process and assist you in resolving any concerns or issues you may have.
Verification of Concern:In order to process your refund request, we may require additional information or documentation to verify the nature of your concern. This is to ensure that we address your request accurately and provide the best possible resolution.
Account Deactivation and Refund:If your purchased account has been deactivated or blocked, and you are unable to access or utilize it, we will assist you in retrieving any funds or assets associated with the deactivated account at no additional charge. Our commitment is to ensure you receive the maximum benefit from our services.
Refund Considerations:While we strive to process refunds promptly, please note that the timeframe for the refund to reflect in your account may vary depending on the payment method and the policies of the financial institution involved. We appreciate your patience in this regard.
Exclusions:It's important to note that certain circumstances may not be eligible for a refund. These include but are not limited to cases where you have violated our terms and conditions, engaged in fraudulent activities, or if the refund request is made after the 30-day refund period has expired.
We value your satisfaction and are committed to resolving any issues you may encounter. Our aim is to provide you with the finest service possible, ensuring authenticity and assisting you in every possible way. Please don't hesitate to reach out to our customer support team for any refund-related inquiries or assistance.